Designed for direct care staff, youth specialists, para-educators, counselors, social workers, therapists, administrators, and any other caregivers, professionals, or crisis responders who work with individuals that exhibit problematic behavior. This course builds upon the Circle of Courage® philosophy, providing a set of skills/tools to be used when intervening with individuals in crisis. Topics include: 1.) a review of the Circle of Courage® philosophy; 2.) the four universal growth needs of belonging, mastery, independence, and generosity; 3.) pain-based behavior and pain-based responses; 4.) problematic behavior as symptomatic of “broken circles”/unmet needs; 5.) assessing behavior using a “courageous lens”; and 6.) connecting, clarifying, and restoring.